Yes, we support B2B and OEM customization with low MOQs and fast prototyping. Please visit our Wholesale or OEM Solutions page for more info.【detailed】

You can reach us via:
Email: Sales@sz-neye.com
WhatsApp/WeChat: +86 13246628139
Live Chat: Weekdays 9:00–18:00 (GMT+8)
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Please contact us within 48 hours of receiving your order with photos of the damage. We will arrange for a replacement or refund promptly.【detailed】

Yes, we accept returns within 30 days of delivery as long as the product is unused and in original packaging. Contact our support team to initiate a return.【detailed】

All trailers come with a 2-year limited warranty covering manufacturing defects. The frame structure is backed by a 5-year warranty.
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It varies by model, but most trailers support between 40–60 kg (88–132 lbs). Please refer to the product detail page for the exact specification.
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Yes, we offer pet-specific trailers with reinforced flooring, mesh ventilation, and safety tether points for secure and comfortable rides.
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Absolutely. Our child trailers are equipped with 5-point safety harnesses, reflective accents, a roll cage structure, and sun/rain canopies for protection.
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Minimal tools are required. Most trailers can be assembled within 15–20 minutes using the included instruction manual and standard Allen keys.【detailed】

Yes, most of our trailers are compatible with e-bikes under 25 km/h. Please ensure your local laws permit trailer towing with electric bikes.【detailed】

Our trailers are designed to fit most bikes with 26"–29" wheels and standard quick-release or thru-axle systems. A universal hitch is included. Please check your bike’s axle type before purchase.
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Once your order is dispatched, you will receive a tracking number via email. You can track your shipment in real-time through our tracking page.【detailed】

Shipping costs are calculated at checkout based on your region.
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Yes, we offer worldwide shipping via trusted carriers like DHL, FedEx, and UPS. Delivery times typically range from 5 to 15 business days depending on your location.【detailed】